Deaf and hard-of-hearing patients file lawsuit against Washington healthcare provider

Instead of in-person interpreters, Providence St. Joseph Health often relied on VRI to communicate with patients — in several cases, however, lack of staff training and poor internet connection led to mishaps such as sudden, repeated disconnections and blurry video. The post Deaf and hard-of-hearing patients file lawsuit against Washington healthcare provider appeared first on MultiLingual.

Deaf and hard-of-hearing patients file lawsuit against Washington healthcare provider

Instead of in-person interpreters, Providence St. Joseph Health often relied on VRI to communicate with patients — in several cases, however, lack of staff training and poor internet connection led to mishaps such as sudden, repeated disconnections and blurry video.

The post Deaf and hard-of-hearing patients file lawsuit against Washington healthcare provider appeared first on MultiLingual.